Application Terms and Conditions
Version of June 26, 2026
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS APPLICATION
1. INTRODUCTION
1. These application terms and conditions, together with other policies and notices expressly incorporated by reference, govern your access to and use of the Mal AI-native Islamic digital financial platform, which is made available exclusively through a mobile application for iOS and Android devices (the “App”) (collectively, the “Terms”).
2. These Terms are the general terms you see when you create your account. Since some services available through the App may require more specific terms, we may provide additional, shorter terms at the moment they become relevant for certain services and/or features of the App.
3. References to “you” and “your” are references to the registered user of the App.
4. References in the Terms to “Mal”, “us”, “we”, or “our” are references to Mal Digital Ltd and any of its affiliates which provide features and/or services through the App.
2. ABOUT US
1. The App is operated by Mal Digital Ltd, a private company limited by shares formed in the Abu Dhabi Global Market under company registration number 25182, having its principal offices at Sky Tower, Al Reem Island, Abu Dhabi, UAE.
2. You can contact us at contact@mal.ai.
3. ACCEPTANCE AND ELIGIBILITY
1. By accessing or using any part of the App, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree, you must not use the App.
2. By using the App and agreeing to be bound by these Terms, you represent that:
2.1. you are at least 18 years old;
2.2. you reside in one of the countries in which the App is currently available (the list of supported countries is shown in the App and is available on request and may change from time to time);
3. you have the legal capacity to enter into a contract; and
4. you use the App for personal, non-business purposes (unless we have agreed otherwise in writing or the specific product offering you are using on the App is clearly labeled for, tailored to or available for use by business).
3. We may require you to verify your identity, age, eligibility or any other information necessary to confirm that you meet the conditions for accessing and using the App. You agree to provide us with necessary documentation and information to proceed with such verification. We may decline to open an account, restrict access to features or close an account if these conditions are not satisfied or if we are required to do so by applicable law.
4. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must not share, transfer, sell or otherwise permit any other person to use your account or credentials.
5. If you know or suspect that any unauthorized person has obtained access to your account or credentials, you must notify us immediately at security@mal.ai. We reserve the right to disable or suspend any account credentials at any time if we reasonably believe that there has been a security breach.
4. TECHNOLOGY INTERMEDIARY
1. The Mal AI-native Islamic digital financial platform made available through the App provides the user interface, AI-powered tools and technical integrations that enable you to access certain products and services offered directly by independent third-party partners (each, the “Partner”).
2. We are responsible for the App, its functionality and the accuracy of the information we provide about the Partner services. Each Partner is solely responsible for the quality, delivery, performance, availability of its own services, including for handling cancellations, refunds, warranty claims and service-level complaints.
3. The names of such Partners will be clearly listed either on the App itself or in the booking confirmation, separate terms and conditions (contract) you enter into with such Partner through the App, or other communication that you receive from the Partner. You may always contact us if you have questions regarding the Partner who is providing the services you receive.
4. Before you proceed with any Partner service, we will present to you any specific terms and conditions for that service, the key pre-contractual information for that service together, and/or a link to the relevant Partner’s terms and conditions, in each case as applicable (the “Partner Terms”). By proceeding, you agree to the Partner Terms for that service. Where any of the Partner Terms is inconsistent with these Terms in relation to that Partner’s service, the Partner Terms prevail in respect of that service, while these Terms continue to govern your use of the App itself in all other respects.
5. For each Partner service:
1. we act as a technical facilitator for the relevant Partner;
2. such products and services are provided directly by the Partner and not by us; and
3. we are not a party to the contract between you and that Partner unless expressly provided in writing otherwise.
6. Except where expressly stated otherwise in these Terms, we are not and do not act as:
6.1. a bank, credit institution, electronic money institution or payment service provider, and we do not at any time hold, control or have access to your money;
6.2. a financial, investment, tax or legal adviser;
6.3. a seller, manufacturer or importer of any goods or products accessible through the App;
6.4. a travel agent, tour operator, airline, carrier or accommodation provider; or
6.5. a mobile network operator, virtual network operator or telecoms provider.
7. We are not acting as a financial advisor or fiduciary and do not hold a license to provide any such services. You must rely on your own examination of the merits and risks involved. You should consult with an independent financial professional, legal, and tax advisor before making any financial decisions.
5. SERVICES AVAILABLE THROUGH THE APP
1. The App currently makes available the services described in this section 5. The availability of specific services may vary by jurisdiction, user eligibility and Partner availability.
2. With respect to any features, services or products that are subject to banking or financial services regulation in any jurisdiction shall be governed by separate terms and conditions specific to those features, services or products in the App, which will provide to you the necessary information regarding your rights and responsibilities under applicable regulations.
Personal Financial Management
3. In certain countries, we can provide personal financial management services that allow you to connect your existing bank accounts and credit card accounts, and view certain financial information in one place, including account balances, transaction history, income and expenditure summaries, spending categories, recurring subscriptions and other financial activity insights generated with the AI tools through the App (the “PFM Services”).
4. In the UAE, the PFM Services are provided using open-banking connectivity infrastructure made available by Lean Technologies Ltd, a company incorporated and registered in the ADGM at DD-16-121-032, 16, Wework Hub71, Al Khatem Tower, ADGM Square, Al Maryah Island, Abu Dhabi, UAE, under registration number 000004778, a “Finance Services Firm” (FSP Number 200033\) authorized for “Providing Third Party Services” and “Providing Money Services” by the FSRA; and Leantech Systems Information Technology LLC, a company incorporated and registered in the Dubai at Offices 101 \- 103, Nassima Tower, Trade Center First, Dubai, UAE, under registration number 1436701, which has received “In-Principle Approval” from the CBUAE for “Open Finance Services”. In due course, Lean UAE intends to hold additional regulatory license(s) / authorization(s) from the CBUAE, including for “Retail Payment Services” under the RPSCS Regulation (collectively, “Lean”). Lean enables the App to establish a secure, read-only connection with your selected UAE accounts, subject to your explicit prior consent.
5. The PFM Services are currently available exclusively to users who hold UAE bank accounts and a valid Emirates ID.
6. Before you connect any account to the App, we will ask for your explicit consent. The consent process will identify, as applicable, the account or accounts to be connected, the categories of account information to be accessed, the purposes for which that information will be used, and Lean’s role as the open-banking connectivity provider.
7. Once you have provided your consent, the App may retrieve and display read-only information from your connected accounts, including balances, transaction history and related account information (the “Account Data”). We use Account Data to provide the PFM Services and to generate summaries, categorizations, observations and other insights about your financial activity (the “Insights”).
8. You may withdraw your consent and disconnect any linked bank account at any time through the account management section of the App. If you do so, we will stop retrieving new Account Data from that account. However, withdrawing consent or disconnecting an account will not automatically delete Account Data that has already been retrieved. Please refer to our Application Privacy Policy for more information about how we retain and delete personal data.
9. The PFM Services are read-only information and analytics services. They do not initiate, authorize, execute or facilitate any payment, transfer, withdrawal or other movement of funds from your connected bank accounts.
10. We use artificial intelligence and other analytical tools to generate the Insights. You acknowledge and accept that:
10.1 the Insights may be incomplete, inaccurate or delayed, and depend on Account Data retrieved from third parties over which we have no control;
10.2 the Insights do not constitute financial, investment, tax or legal advice of any kind;
10.3 the Insights are not a recommendation that you take or refrain from taking any particular action; and
10.4 the Insights are provided for information purposes only and you are solely responsible for any financial decisions you take, whether or not informed by the Insights. If you require professional financial advice, you should consult a qualified financial adviser.
Marketplace: Shopping, travel and eSIM
11. The App may include marketplace features that allow you to access, purchase or book certain products and services offered by the Partners, including shopping products, travel services and eSIM data plans (the “Marketplace Services”). We may also provide you with the in-App AI assistant to help with the use of the Marketplace Services.
12. We act only as a user interface provider and technical facilitator in relation to the Marketplace Services. Your contract for any product or service purchased or booked through the Marketplace Services will be directly with the relevant Partner or, where applicable, the relevant third-party seller.
13. Before you confirm any purchase, booking or other transaction through the Marketplace Services, the App will display or make available the relevant information for that transaction, which may include, as applicable:
13.1. the identity of the relevant Partner or, where applicable, the relevant third-party seller;
13.2. the main characteristics of the relevant product or service;
13.3. the applicable price, fees, taxes and charges;
13.4. the applicable delivery, fulfilment, booking, activation, cancellation, refund, return or warranty terms;
13.5. any relevant Partner’s terms and conditions that apply to your purchase or booking; and
13.6. any material limitations, restrictions or conditions that apply to the relevant product or service.
14. The displayed information listed above is provided by the relevant Partner. The price displayed to you at the time you confirm transaction is the price you are charged; no further charges are added by us without prior disclosure. Any paid placement or sponsored result will be clearly identified as such.
15. You are responsible for reviewing all information, terms and conditions presented to you before confirming any purchase, booking or other transaction through the Marketplace Services. By confirming a transaction, you acknowledge that you are entering into a contract with the relevant Partner or, where applicable, the relevant third-party seller.
16. We do not guarantee that any Marketplace Service will be available, uninterrupted, error-free, suitable for your needs or provided at any particular price.
6. FEES AND CHARGES
1. Any fees payable to us for use of the App or specific features will be clearly disclosed in the App before you commit to them.
2. Partner services carry their own pricing determined by the relevant Partner, and unless otherwise expressly provided in these Terms, Mal is not responsible for collection of any fees for the benefit of the Partners.
7. ACCEPTABLE USE
1. You may use the App only for lawful purposes and in accordance with these Terms. You must not use the App:
1.1. in any manner that breaches any applicable local, national or international law or regulation;
1.2. for any fraudulent, deceptive, dishonest or immoral purpose;
1.3. to transmit or upload any material that contains viruses, Trojan horses, worms, spyware or any other harmful code or program;
1.4. to attempt to gain unauthorized access to the App, its systems, servers, networks or databases, or to the accounts or data of any other user;
1.5. to scrape, crawl, index, copy, reproduce, reverse-engineer or commercially exploit any part of the App without our prior written consent; or
1.6. to transmit or upload any content that is defamatory, obscene, offensive, hateful, discriminatory, sexually explicit or that promotes violence, terrorism or illegal activity.
2. We reserve the right to remove any content that you upload to the App which does not conform to these standards and to take such further action as is described in section 9.
3. You agree to compensate us for any losses, costs and expenses (including reasonable legal fees) that we suffer as a direct result of your breach of section 7.1, to the extent such liability is not excluded by applicable mandatory consumer-protection law.
8. INTELLECTUAL PROPERTY
1. All intellectual property rights in the App and its content (excluding Partner content) are owned by us or our licensors. We grant you a personal, non-exclusive, non-transferable, revocable license to use the App on a device that you own or control solely for the purposes and in the manner described in these Terms. No other rights are granted.
2. You must not reproduce, modify, distribute, publicly display, reverse-engineer or create derivative works based on the App or its content without our prior written consent.
9. SUSPENSION AND TERMINATION
Closure by you
1. You may close your Mal account at any time by following the applicable steps in the App. Closing your Mal account does not automatically close your account with our Partner or terminate any contract you have entered into with a Partner. You will need to manage those separately in accordance with the relevant Partner Terms.
Suspension or termination by us
2. We may immediately suspend, restrict or permanently terminate your access to the App, or to specific features, if:
1. you have materially or repeatedly breached these Terms;
2. you have provided false, inaccurate or misleading information to us or to the Partner;
3. we become aware that you are under the age of majority in your country;
4. we are required to do so by applicable law, regulation or the direction of a competent regulatory authority; or
5. there are reasonable grounds to suspect fraud or a material security risk affecting your account or the App.
3. Where it is lawful and practicable to do so, we will provide you with prior notice and an opportunity to remedy the relevant issue. Where immediate action is necessary to protect against fraud, security risk or regulatory exposure, we may act without prior notice and provide an explanation afterwards.
10. LIABILITY
1. To the fullest extent permissible by applicable law, we shall not be liable to you in any way for your use of the App or the services. Specifically, we do not accept liability for any loss of profits, sales, business or revenue, including for business interruption, anticipated savings, business opportunities, goodwill or reputation, or any wasted expenditure, or consequential, incidental, indirect, special or punitive damages caused in connection with your use of the App. This does not apply to jurisdictions that do not allow exclusions or limitations on such damages.
2. Our maximum liability to you for any and all claims related to these Terms or the services shall not exceed the greater of: (i) the fees paid by you to us for the specific service giving rise to the claim in the 12 months preceding the claim (which, for the avoidance of doubt, will be the actual fees charged by us and not the amount of any purchase you make through the App), or (ii) AED 100. In the event applicable laws provide for a greater maximum liability, such amount shall apply.
3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, and for fraud or fraudulent misrepresentation.
4. Except to the extent prohibited by applicable law, you agree to defend, indemnify, and hold us, our affiliates, and their respective directors, officers, employees, affiliates, agents, contractors, and licensors harmless from and against any claim or demand made by any third party, and any related liability, damage, loss, and expense (including costs and attorneys’ fees) due to, arising out of, or in connection with:
4.1. your use of the App;
4.2. your violation of these Terms; or
4.3. your violation of applicable laws or regulations.
We reserve the right to control the defense of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims.
5. Your statutory rights as a consumer are not affected by these Terms.
11. PRIVACY AND DATA PROTECTION
The collection and processing of personal data through the App All questions related to data processing in the Application Privacy Policy mal.ai/legal/app_privacy
12. THIRD-PARTY CONTENT AND LINKS
The App may display content provided by the Partners, third-party sellers and other third parties. We do not verify, endorse or accept responsibility for third-party content and make no representations as to its accuracy or completeness.
13. APP AVAILABILITY AND CHANGES
1. We endeavor to maintain the availability of the App but do not guarantee that the App will be available at all times or free from interruption, delays or errors.
2. You expressly agree that your use of, or inability to use, the App or services is at your sole risk. The services and your use of the App are (except as expressly stated otherwise) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.
3. We may suspend or restrict access to the App, or specific services and/or features, for maintenance, upgrades, security reasons or regulatory requirements. We will provide reasonable advance notice of planned downtime where practicable.
4. We may update, modify, add or remove services and/or features of the App from time to time. Where a change materially affects a service and/or feature that you use, reduces functionality you rely upon, or alters your rights under these Terms, we will give you not less than 14 days’ advance notice via the App or by email before the change takes effect.
5. We may amend these Terms from time to time. Notice of material changes will be given in accordance with section 13.4. If you do not accept a material change, you may stop using the affected service or close your account before the change takes effect. Continuing to use the App after a change takes effect constitutes your acceptance of the revised Terms.
6. Non-material changes such as corrections, clarifications and updates that do not affect your substantive rights may take effect immediately.
14. COMPLAINTS AND DISPUTE RESOLUTION
1. If you have a complaint about the App or the PFM Services, please contact us at contact@mal.ai or by using the applicable process in the App.
2. Unless we specifically provide otherwise in the App, complaints about the Marketplace Services (i.e., the Partner’s product or service) should be directed to the relevant Partner in accordance with its own complaints process. Contact details for each Partner are available in the App. We will assist you in making contact with the relevant Partner on request.
3. Complaints about any other Services should be sent to contact@mal.ai or by using the applicable process in the App.
15. GOVERNING LAW AND JURISDICTION
1. These Terms and any non-contractual obligations arising in connection with them are governed by the laws of the Abu Dhabi Global Market.
2. Any dispute arising out of or in connection with these Terms that cannot be resolved by agreement shall be subject to the jurisdiction of the ADGM Courts.
3. The choice of governing law in section 15.1 does not deprive you of any mandatory protection to which you are entitled under the law of the jurisdiction in which you are habitually resident.
16. GENERAL
1. These Terms do not create, and shall not be construed as creating, a partnership, joint venture, agency (other than as expressly described in respect of specific services), trust or employment relationship between us and you.
2. You may not assign, transfer, novate or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer its rights and obligations under these Terms to any affiliate or successor entity on reasonable prior notice to you, provided such transfer does not materially prejudice your rights.
3. If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
4. Our failure to exercise or enforce any right under these Terms shall not constitute a waiver of that right.
5. These Terms do not confer any rights on any third party.
6. These Terms, together with the Privacy Policy, and any additional terms presented in-app for specific features, constitute the entire agreement between us and you in respect of the App and supersede all prior agreements, representations and understandings relating to the same subject matter.
7. We will not disclose information you provide in connection with the App except:
7.1. with your consent;
7.2. to employees, contractors and professional advisers who need it for the purpose of operating the App or providing advice to us;
7.3. to the Partners to the extent necessary to deliver services you have requested; and
7.4. as required by applicable law, court order or regulatory authority.
Get in touch
Mal HQ
21st floor, Sky Tower
Al Reem Island
Abu Dhabi, UAE
contact@mal.ai